May 16th, 2012 by dmbello@brown.edu
UPDATE: Services have been restored.
We are aware of a problem with Brown’s EZProxy service and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: access to Brown University library ejournals.
We will be posting all updates, including the resolution of the problem, on the CIS blog at http://blogs.brown.edu/cis – please check the blog regularly for updates.
If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.
Thank you for your patience,
Computing and Information Services
May 15th, 2012 by jasdeep b.
UPDATE: We’ve identified/isolated the problem, and printing appears to be back online.
We are aware of a problem with the Printsrv and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: Printing to network printers.
We will be posting all updates, including the resolution of the problem, on the Help Desk blog at http://blogs.brown.edu/cis – please check the blog regularly for updates.
If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.
Thank you for your patience,
Computing & Information Services
May 9th, 2012 by sobodda@brown.edu
Google Calendar’s “Quick Add” feature is a great way to add events to your calendar in seconds.
When you’re in Google Calendar, press the “q” key. You’ll see a small text box pop up near the top left of your calendar. (If you don’t see it, check your settings to make sure calendar keyboard shortcuts are enabled).
Read the rest of this entry »
Tags: google
Posted in Tips & Tricks |
May 9th, 2012 by Richard A. Lawson
UPDATE: If your Matlab installation uses the “Network Concurrent License” (CFARM), there is nothing you need to do at that client side. Once the license is updated on CFARM, which is scheduled for May 22, the warning messages will disappear.
As you may be aware, Brown’s current Matlab license is about to expire.
If you should miss updating your license by the end of the grace period (end of this Month), users may be required to enter their Mathworks username (brown email address) and password to re-activate Matlab.
We are happy to say that the “Image Acquisition Toolbox” is now part of the license for everyone to use.
Please contact the CIS Help Desk if the renewal is unsuccessful.
May 1st, 2012 by Bernadette A. McHugh
UPDATE: Services have been restored. We thank you for your continued patience.
ORIGINAL POST BELOW:
We are aware of a problem with www.brown.edu and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: www.brown.edu accessibility.
We will be posting all updates, including the resolution of the problem, on the Help Desk blog at http://blogs.brown.edu/cis – please check the blog regularly for updates.
If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.
Thank you for your patience,
Computing & Information Services
April 30th, 2012 by sobodda@brown.edu
When you create an all-day event in Google Calendar, it’s marked as Available by default because a lot of people use all-day events as reminders or milestones. However, if someone is using the “Find a Time” feature to schedule time with you, they may not know you’re busy. If you are actually going to be busy because of the all-day event, you should edit the event and change the availability setting to Busy.
Once you change this setting to Busy, your day will appear blocked off to anyone using the “Find a Time” feature when creating an event. This behavior has changed over the last year, so if you were blocking off your calendar in addition to an all-day event, you may no longer find the need to do so.
For comparison, see the “Find a Time” views below in which we are attempting to schedule with someone who has an all-day event on his or her calendar. On the left, the all-day event has been left as Available. In the one on the right, the all-day event has been changed to Busy. You can see how the all-day event with a busy status blocks off the whole day in the view on the right.
Tags: google
Posted in Tips & Tricks |
April 25th, 2012 by sobodda@brown.edu
By default, all editors of your shared Google documents and document collections can share those items with others. In most cases, this is convenient, but if you have a document or collection that you want to keep confidential, you may want to change this setting to prevent accidental sharing.
To change the setting, go to the sharing settings for the item, and look for the line at the bottom which says “Editors will be allowed to add people and change the permissions” (marked with a red arrow in the image below). Click the “change” link and you’ll be able to prevent editors from sharing.
Of course, like many other methods of protecting documents from being copied or shared, this isn’t foolproof. Someone could copy the text of the document, download the document, or even just take a screen capture (anything you can see on a computer screen can be copied this way). So, along with changing a setting like this, it’s best to set expectations and let your fellow editors know who should see a document.
April 24th, 2012 by Bernadette A. McHugh
Subject: OSHEAN/Internet will be unavailable on 4/24/2012 from 2:00am to 3:00am.
Due to scheduled maintenance, the internet may be unavailable on 4/24/2012 from 2:00am to 3:00am. During this time, you may not be able to get online to any internet sites using any of the Brown network connections.
If you experience problems after 3am, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.
Thank you for your patience,
Computing & Information Services
April 23rd, 2012 by pfalcon@brown.edu
The Information Security Group has received numerous reports of an email signed by David Swain (dswain@weavemail.com), supposedly representing the “Brown Collaborative Networks”. Please be aware that the sender has no affiliation with Brown, the “Brown Collaborative Networks” is not an official Brown sanctioned nor initiated effort, and represents an illegitimate use of the Brown trademark.
Read the rest of this entry »
April 20th, 2012 by Chris Grossi
Today is Dell Recycling Day!
Please bring any unneeded computing or electronic equipment to the CIT parking lot between 8AM and 2PM.
CIS and Dell will arrange for recycling in an environmentally sound manner. In addition to being earth-friendly, you can save Brown money on our existing recycling processes.
