Problem with using Remedy Ticketing System (desktop client)

May 15th, 2013 by jasdeep b.

UPDATE May 21st, 2013 9:55 am: Working with the vendor, we are continuing to make configuration changes that we expect will lead to a resolution of the slow performance issues.  We are hopeful that changes made yesterday will be sufficient, but are monitoring the service, and will make additional changes as needed. Thank you for your patience and understanding. 

ORIGINAL POST May 15th, 2013 9:50 am: We are aware of a problem with Remedy Ticketing System and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: use of Remedy for making requests and reporting problems for information technology applications and systems.

We will be posting all updates, including the resolution of the problem, on the CIS blog at http://blogs.brown.edu/cis - please check the blog regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

Posted in Outages & Alerts | No Comments »

FileMaker Training Classes

May 14th, 2013 by sobodda@brown.edu

FileMaker will be on campus for training for two days this month.  Systems Engineer Rosemary Tietge will be running the sessions.  You will need to bring a laptop (Mac or Windows) and have FileMaker 12 installed prior to the class.  It’s available on http://software.brown.edu or as a demo from http://filemaker.com.

Register using the links below. If the links don’t work, log in to LearningPoint and click the calendar on the home page to find the dates.

Beginner / Intermediate: May 17th, 9 am – 12 pm
The purpose of this class is to see how to create a basic relational database, work with fields, tables and layouts. We begin with three higher education data sets from Microsoft Excel; student data, class data, and enrollment data.  We start with database modeling, then build fields and field definitions, calculated fields, tables, and relationships, then move on to layout design using the Inspector tool palette, portals, tab controls, and value lists.  Finally, we will develop a class roster report.
Register: http://bit.ly/10Lfc6G

Intermediate / Advanced: May 21st, 9 am – 12 pm
If you have only entered data in a FileMaker database, you must take Class 1 above before taking this class. During the first hour we will we bring data from Microsoft Excel into FileMaker and create a productivity solution.  We then dive into layouts using module 4 of the FileMaker Training Series.  We will work with tools and techniques for creating layouts in FileMaker Pro, including Layout design, object states, the Inspector tool palette, conditional formatting, auto-resize, Web Viewers, portals, and tab controls.  You will learn how to organize layouts into groups and how to set Script Trigger options and understand how to create and use static, dynamic, and relational value lists. If you are attending the second class it is recommended, but not required, that you purchase the FileMaker Training Series.
Register: http://bit.ly/11BdJ4s

Posted in Events | No Comments »

RESOLVED: Google Drive Down

May 10th, 2013 by Bobby Sengchanthavong

RESOLVED: 5/10/13 3:12 PM The problem with Google Drive should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.

ORIGINAL POST: 5/10/13 3:00 PM We’re investigating reports of an issue with Google Drive. We will provide more information shortly.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

Posted in Outages & Alerts | No Comments »

RESOLVED: Department File Services (DFS) slowness and/or access issues

May 10th, 2013 by jasdeep b.

RESOLVED May 10th, 2013 3:28 PM: This issue has been resolved. Thank you for your patience.

ORIGINAL POST May 10th, 2013 2:08 PM: We are aware of a problem with Department File Services and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: access to Department File Services at webfiles.brown.edu or via a mapped network drive.

We will be posting all updates, including the resolution of the problem, on the CIS blog at http://blogs.brown.edu/cis – please check the blog regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

Posted in Outages & Alerts | No Comments »

RESOLVED: Problem with Web Server (www.brown.edu)

May 8th, 2013 by jasdeep b.

RESOLVED 5/8/2013 12:57pm: This issue has been resolved. Thank you for your patience.

ORIGINAL POST 5/8/2013  11:56am: We are aware of a problem with Web Server (www.brown.edu) and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: access to some Brown web content including the main Brown website at www.brown.edu.

We will be posting all updates, including the resolution of the problem, on the CIS blog at http://blogs.brown.edu/cis – please check the blog regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

Posted in Outages & Alerts | No Comments »

Phishing Alert: Data Outdated

May 3rd, 2013 by pfalcon

Fish on a plateMultiple reports of a suspicious email from “Brown Announcement” with the subject line of “Data Outdated” are coming in to the Help Desk. Like many similar emails, this is phishing pure and simple.  If you received a copy, report it as phishing then delete it.

Read the rest of this entry »

Posted in Outages & Alerts, Phishing & Malware Alerts, Safe Computing | No Comments »

RESOLVED CIS Service Alert: Electronic Services for Some Brown Customers

April 27th, 2013 by cebrown@brown.edu

RESOLVED 4/28/2013:

As of now, the problem which impacted a small number of Brown Customers accessing Gmail and Electronic Services has been resolved and impacted accounts should be fully functional.

If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.

Thank you for your patience,
Computing and Information Services

 

ORIGINAL 4/27/2013 9:57 AM:

We are aware of a problem with access to Brown Gmail or Brown Electronic Services which is affecting a small number of Brown Customers. Please note that we are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: access to Brown Gmail or Brown Electronic Services for a limited number of customers.

We will be posting all updates, including the resolution of the problem, on the CIS blog at http://blogs.brown.edu/cis – please check the blog regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

Posted in Outages & Alerts | No Comments »

CIS Remedy Ticket Service Unavailable this Weekend

April 26th, 2013 by Chris Grossi

The CIS Remedy Service, which provides tracking of Help Desk and other ticket workflows, will be upgraded this weekend. Online submission of tickets from the CIS Help Desk homepage, as well as access to all Remedy screens, will be unavailable from 8PM Friday through early Sunday afternoon.

To report a critical service outage, please call the Help Desk phone line, 401-863-7255, and follow emergency prompts. For non-critical issues, please mail help@brown.edu. A Remedy ticket will be opened on Monday.

Posted in Announcements, Outages & Alerts | No Comments »

RESOLVED: Events.Brown.Edu

April 24th, 2013 by Richard A. Lawson

4-24-2013 RESOLVED

As of now, the problem with University Events Calendar has been resolved and it should be fully functional.

If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.

Thank you for your patience,
Computing and Information Services

 

 

We are aware of a problem with University Events Calendar and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: access to University-wide calendaring system at events.brown.edu and display of event information on departmental websites.

We will be posting all updates, including the resolution of the problem, on the CIS blog at http://blogs.brown.edu/cis – please check the blog regularly for updates.

Posted in Outages & Alerts | No Comments »

Sibelius 7 Network License Server Messages

April 23rd, 2013 by Richard A. Lawson

CIS has received reports that some users are receiving the following message while using Sibelius 7 over Brown-Secure wireless and/or VPN,

“The Network License Server is not responding.  Sibelius 7 will now close down, allowing you to save your work first.”
The message usually appears between 5 to 15 minutes of using Sibelius.  CIS has confirmed this to be a problem and is currently looking into it.  Try plugging in your Ethernet cable as a workaround.  Initiating a VPN connection over Brown-Secure may also work

Posted in Outages & Alerts | No Comments »

« Older Entries
  • RSS Outages & Alerts
    • Problem with using Remedy Ticketing System (desktop client) May 15, 2013
      May 15th, 2013 9:50 am We are aware of a problem with Remedy Ticketing System and are working to identify and resolve the issue.  Functionality that may be impacted by this problem includes: use of Remedy for making requests and reporting problems for information technology applications and systems. We will be posting all updates, including […]
    • RESOLVED: Google Drive Down May 10, 2013
      RESOLVED: 5/10/13 3:12 PM The problem with Google Drive should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better. ORIGINAL POST: 5/10/13 3:00 PM We’re investigating […]
    • RESOLVED: Department File Services (DFS) slowness and/or access issues May 10, 2013
      RESOLVED May 10th, 2013 3:28 PM: This issue has been resolved. Thank you for your patience. ORIGINAL POST May 10th, 2013 2:08 PM: We are aware of a problem with Department File Services and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: access to Department File Services […]
    • RESOLVED: Problem with Web Server (www.brown.edu) May 8, 2013
      RESOLVED 5/8/2013 12:57pm: This issue has been resolved. Thank you for your patience. ORIGINAL POST 5/8/2013  11:56am: We are aware of a problem with Web Server (www.brown.edu) and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: access to some Brown web content including the main Brown website […]
    • Phishing Alert: Data Outdated May 3, 2013
      Multiple reports of a suspicious email from “Brown Announcement” with the subject line of “Data Outdated” are coming in to the Help Desk. Like many similar emails, this is phishing pure and simple.  If you received a copy, report it as phishing then delete it. Click on the down arrow to the right of the […]