Secure IT! Newsletter Archives

CISO Memo: Broadening Connections & Multiple Hats
Phishing Season (isn’t it always?)
IT Profile: David Mycue, Director of IT for the School of Engineering
Java: The Popular but Pesky Plugin
Malware Strikes Back
Soaking Up Security: Some Educational Opportunities
Advanced Network Troubleshooting classes this summer
Your Digital Afterlife
Social Networking Safely

CISO Memo: Focus on Privacy
Data Privacy Day Event / Data Privacy Month Online
IT Profile: Meet the Brown Security Round Table
Be Wary of Oversharing
Pardon Me, But Your Life Is Showing
Your Phone and Privacy
Protecting Brown’s Information Class January 16 + Online and in Your Department
Identity Finder 6.2 Now Available
Losing Your Mobile Device

Security and Privacy: This is not a case of “opposites attract”
GO CyBear SMART this October
IT Profile: Patrick Laverty on Web Security
Devising a Safer Environment for your Mobile Device
2-Step Verification for Google Apps at Brown
Using Dropbox at Brown
Identity Finder & Symantec Endpoint Encryption Reminder
When it comes to passwords, R U A 10+?
Follow us on Twitter!
HACKED: Now What?

CISO Memo: A Busy Spring
Take It Up a Notch or Two!
How to Have a Safe & Secure Summer
Phishing Good News / Bad News
Identity Finder & SEE Update
PBI & Online Training
Securing Your Mobile Device Apps
Keeping It Legal (& Safe)
Laptop Registration
Whadda You Know?

CISO Memo: 2011 Brought Many Changes
Data Privacy Day Observed Feb 29th at Brown
Identity Finder
Symantec Endpoint Encryption
IT Profile: Adam Glick
2012 Calendar
Queasy About QRs?
PBI Moves to LearningPoint
Tips for Avoiding Email Phishing Scams

CISO Memo: Cyber Security Awareness Month 2011
Sniffing Out PII with Identity Finder
IT Profile: Don’t Know Zack? An Introduction
Your Edge on Encryption
Digital Certs Update
Say Hello to SSL-VPN
Eduroam @ Brown: Education’s Global SSID
New Anti-Malware Clients
Erasing Your Online Presence

CISO Memo: Data Collection & Protection
IT Profile: Scott Martin & the ITSC
Something New in the Air: Cloudpath Wireless
CIS to Adopt New Digital Cert Service
Mac Malware, HomeRun & Other Phish Tales
Understanding Anti-Virus Software
What Do You Know?
Facebook: Safe, Not Sorry
Protecting Your Kids Online

CISO Memo: 2011, “The Year of YOUR Password”
Mobile Security: Staying Smart About Your Phone
IT Profile: Monty Combs, Director of Systems & Services for Facilities Management
Browsers: How to Keep Them Safe
Google: Spam and Virus Protection with Google Mail
Google: Apps, Grades, Security and Sensitive Information
2011: Security Trends for the New Year
New Year, New ISG Calendar
Learn about Protecting Brown Information in the Classroom, Online and in Your Department

CISO Memo: New Solutions Are on the Way
Profile: Christopher Keith
Cyber Security Month
Network Redesign
In the News: Zombie Cookies & Infected Thumbdrives
Gmail Account Activity Feature
Safer Online Shopping
New ISG Website Launched

Posted in Current Edition, Newsletters, Safe Computing | Comments Off

This Blog is for Archival Purposes Only

Please note that this blog is for archival purposes only and all new announcements and alerts have moved to

http://www.brown.edu/information-technology

If you were following the RSS feeds, note that they have changed:
  • Alerts / Outages: http://www.brown.edu/information-technology/alerts/rss.xml
  • Announcements: http://www.brown.edu/information-technology/announcements/rss.xml (does not include alerts / outages)

Posted in Announcements | Comments Off

CIS Service Alert: Wireless Access (Brown-Secure), 8/03 8:51 AM

We are aware that a problem occurred during our Disaster Recovery test this morning, that affected wireless access in some areas of campus between approximately 6AM and 8AM. We discovered the issue shortly before 8AM, and resolved it shortly thereafter. Functionality that was impacted by this problem included: access to Brown_Secure wireless network, and some unavailability of lookup via the Domain Name Service.

At this time, we believe we have determined the root cause of the issue, and do not expect additional wireless access issues for the rest of the day.

Thank you,

Computing and Information Services

Posted in Outages & Alerts | Comments Off

Phishing Alert: Mailbox Exceeded / IRS.gov email reprise

Fish on a plateSeveral reports on campus of the same phishing email last seen on the 19th, subject line: Your Mailbox has exceeded Its storage limit. See the July 19th post for details.  We’ve also seen the “IRS.gov” emails, a variation on Phishing Alert: Notice from IRS on June 5.

Posted in Outages & Alerts, Phishing & Malware Alerts, Safe Computing | Comments Off

Campus wireless outage, Wed 7/31, 6AM – 8AM

As part of scheduled maintenance to the wireless infrastructure, all campus wireless network services (Brown-Secure, Brown_EZ, Brown-Guest, and Eduroam) will be intermittently available between 6AM and 8AM on Wednesday, July 31. Service will be restored to normal operation by 8 AM.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.

Posted in Outages & Alerts | Comments Off

CIS Service Alert: Google Email (Brown Gmail), 7/25 6:06 PM

UPDATE 12:45AM – Notice to the Brown community

Starting at approximately 4:45pm EDT on Thursday, July 25, 2013, we experienced an email outage for the Brown.edu domain.  During this outage, all email messages sent to Brown.edu email addresses bounced back to their senders.  In addition, all email messages sent from Brown.edu accounts were not delivered and the Brown.edu sender was not notified of the failure.

Working with Google technical support, we discovered the issue was due to an unexpected modification of Google’s mail routing configuration and were able to resolve the problem at approximately 9:35pm EDT.

What you need to know:

  • If you sent mail between 4:45pm EDT and 9:35pm EDT:  The mail was not delivered and you did not receive a bounce message.  You will need to resend the messages. Check your Sent Mail folder for mail sent between these times and forward a copy of your sent message within that conversation, reselecting the recipient(s).  Detailed instructions on finding and forwarding sent messages

  • If someone sent you mail between 4:45pm EDT and 9:35pm EDT:  They received a bounce message indicating that you did not receive the message. If you were expecting an important email, we recommend contacting the sender.

We understand the magnitude of this disruption and regret the inconvenience this has caused.

UPDATE 10:05PM – As of approximately 10PM, all inbound mail appears to be flowing freely again.  We are working with Google to investigate the root cause of the outage.  People who sent email to brown.edu addresses between 5PM and 9:55PM received bounce messages, and will need to re-send the original message.

UPDATE 9:15PM – we are working with Google, and have determined that mail being sent to brown.edu addresses is currently not being accepted.  We are looking to implement a solution being recommended by Google.

We are aware of a problem with Google Email (Brown Gmail) and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: receipt of email at brown.edu addresses.

We will be posting all updates, including the resolution of the problem, on the CIS blog at http://blogs.brown.edu/cis – please check the blog regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

Posted in Outages & Alerts | Comments Off

wiki.brown.edu outage

On Thursday July 25th the mysql database used by wiki.brown.edu will be upgraded between 6:30am and 8am.  During this time the wiki service will be unavailable.

Posted in Outages & Alerts | Comments Off

Remaining File Services Online by 10AM Today – RESOLVED

We have completed an analysis of the cause of the outage on the FilesD server, and have determined the steps needed to bring the service back to normal operations.

The outage was caused by corruption of the storage disks that host the Departmental File Shares for the following areas:
Cogut Center
Community Health
Comp Lit
Education
German
History
John Carter Brown
PAUR
Provost
Due to this corruption, we plan to reset these departmental shares to the backup that was taken on Sunday night at 8PM.  We expect that this action will allow for ongoing use of the service.  Beyond the departments listed above, there was no known loss of data from the file service.
If you have important files that were saved to the above shares between approximately 8PM on Sunday and the present, please contact your ITSC.  Our network and storage engineers will attempt to perform a targeted restoration of files from the last two days.
This work should be completed at approximately 10AM today.
Thank you for your continued understanding.
Computing and Information Services

Posted in Uncategorized | Comments Off

Access to Shared Drives-RESOLVED

UPDATE: Thursday July 25th 8:30am

Access to all departmental shared drives has been fully restored

 

UPDATE: Tuesday July, 23 2013 22:10.

We have fixed the majority of the problems we ran into over the last two days with Departmental File Services.   All DFS Shares are currently operational except FilesD: and specifically the following departments.

CommunityHealth, History, Library_JCB, CogutCenter, CompLit, Education, German, PAUR, Provost

We anticipate having the FilesD shares returned to service in the morning on July 24.  

We will be posting all updates, including the resolution of the problem, on the CIS blog athttp://blogs.brown.edu/cis – please check the blog regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

Posted in Outages & Alerts | Comments Off

Access to Shared Drives-RESOLVED

UPDATE: Thursday July 25th 8:30am

Access to all departmental shared drives has been fully restored

 

 

UPDATE: Tuesday, July 23,2013 5:08pm

 

We are experiencing some storage problems with the departmental file servers.  Most user shares are accessible at this time but we may have to take your share down later today Tuesday July 23 between 5:00PM – 11:00PM

We are aware of a problem with Shared Drives and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: access to centralized Windows Directory Service for authentication of users, computer, and group objects – will affect the ability to log in to AD-driven resources such as Windows computers, Departmental file services / shared drive / webfiles.

We will be posting all updates, including the resolution of the problem, on the CIS blog at http://blogs.brown.edu/cis – please check the blog regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

UPDATE: Monday, July 22,2013 4:24 

 All shares should now be accessible.  We will continue to monitor the servers tonight and tomorrow for any storage issues.

UPDATE: Monday, July 22, 2013 3:55 PM 

We are experiencing some storage problems with the departmental file servers.  Most user shares are accessible at this time but we may have to take your share down later today after 4:00 pm

We are aware of a problem with Shared Drives and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: access to centralized Windows Directory Service for authentication of users, computer, and group objects – will affect the

ability to log in to AD-driven resources such as Windows computers, Departmental file services / shared drive / webfiles.

We will be posting all updates, including the resolution of the problem, on the CIS blog at http://blogs.brown.edu/cis – please check the blog regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

Posted in Outages & Alerts | Comments Off

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