Electronic services have been restored to the few active faculty who had a disruption in service; most of Brown’s emeritus faculty have also seen restoration of services. We anticipate that the remainder will begin to receive email by 5PM today.
The problem was caused by the manner in which some categories of faculty were interpreted by Workday and our identity management infrastructure, causing some people to be designated as inactive members of the Brown community. We are working on a permanent resolution of the problem.
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Original post: Our Computing Accounts and Help Desk office is receiving a number of calls from faculty members who are unable to use their electronic services. We are working with our CIS IDManagement team and others to identify the cause and work towards a solution.
The majority of the faculty members calling at this time are emeritus faculty members. Should any of you receive inquiries from existing or faculty members within the areas you support please note that a master ticket has been created to track this issue. To report a problem with service, please provide the end user’s name, Brown username and contact number to firstname.lastname@example.org, and Computing Accounts staff will update the ticket. If you are a user with access to Remedy, you can update ticket 165127 with the information.
Once this issue is resolved we will reach out to each end user that has contacted us.
Thank you for your patience while we work with the appropriate teams to resolve this issue.