Pinnacle Outage from August 10th through August 14th

August 10th, 2012 by dmbello@brown.edu

UPDATE August 17th, 2012: Pinnacle services are working normally. If you continue to experience issues please contact our CIS Computing Accounts Office at 401.863.4357.

UPDATE  August 16, 2012:       At this time, Pinnacle is still down.  We will sent a update with  the status later in the day.

The Telecom Office will be upgrading the Pinnacle Telecom Billing System on Friday, August 10th.  The upgrade will provide an enhanced software platform with a new look and feel.  In order to successfully transition, a blackout period will be in effect August 10th through August 14th.  

You will not be able to access your Department billing detail from August 10th through August 14th.

We will provide you with log-in instructions for the new software version prior to August 14th. 

If you have questions or would like more information, please contact:  telecombilling@brown.edu.

Thank You,

CIS Help Desk

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