RESOLVED: LearningPoint Is Temporarily Down

RESOLVED: 8:34am 1/10/2013

The issue has been resolved. If there are any issues regarding this incident please contact the CIS Help Desk at 401-863-4357 or email us at help@brown.edu. Thank you.

CIS Help Desk

 

UPDATE: 05:50 PM 1/9/2013

The Help Desk has received reports that access to Learningpoint is currently working, but the service may remain unstable through the evening.  We will provide more information tomorrow.

UPDATE: 11:49AM 1/9/2013

We do not expect the problem with LearningPoint to be resolved until mid-afternoon today – Wednesday 1/9/2013 –  at the earliest. We are sorry for any inconvenience this may cause.

UPDATE: 10:15 am 1/9/2013

Contact has been made with the vendor and a resolution for this issue is being worked on ASAP. We will keep you informed of any further updates. Thank you.

We are aware of a problem with LearningPoint and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: access to in-person training registration and online course content in Brown’s professional development learning management system

We will be posting all updates, including the resolution of the problem, on the CIS blog at http://blogs.brown.edu/cis – please check the blog regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

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