RESOLVED: Google Drive Issues

March 18th, 2013 by Bobby Sengchanthavong

3/18/2013   – 12:35am RESOLVED

The problem with Google Drive should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better. If you are still experiencing an issue, please contact us via the Google Help Center.

3/18/2013   – 11:55am

Google Drive service has already been restored for some users, and we expect a resolution for all users within the next 1 hours. Please note this time frame is an estimate and may change.

3/18/2013   – 11:10am

We’re aware of a problem with Google Drive affecting a significant subset of users. The affected users are unable to access Google Drive. Google will provide an update by 3/18/13 12:10 PM detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change.

We will be posting all updates, including the resolution of the problem, on the CIS blog at http://blogs.brown.edu/cis – please check the blog regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

3/18/13 10:17 AM; We’re investigating reports of an issue with Google Drive. We will provide more information shortly.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357.  We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

Posted in Outages & Alerts | No Comments »

  • RSS Outages & Alerts
    • Problem with using Remedy Ticketing System (desktop client) May 15, 2013
      UPDATE May 21st, 2013 9:55 am: Working with the vendor, we are continuing to make configuration changes that we expect will lead to a resolution of the slow performance issues.  We are hopeful that changes made yesterday will be sufficient, but are monitoring the service, and will make additional changes as needed. Thank you for your […]
    • RESOLVED: Google Drive Down May 10, 2013
      RESOLVED: 5/10/13 3:12 PM The problem with Google Drive should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better. ORIGINAL POST: 5/10/13 3:00 PM We’re investigating […]
    • RESOLVED: Department File Services (DFS) slowness and/or access issues May 10, 2013
      RESOLVED May 10th, 2013 3:28 PM: This issue has been resolved. Thank you for your patience. ORIGINAL POST May 10th, 2013 2:08 PM: We are aware of a problem with Department File Services and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: access to Department File Services […]
    • RESOLVED: Problem with Web Server (www.brown.edu) May 8, 2013
      RESOLVED 5/8/2013 12:57pm: This issue has been resolved. Thank you for your patience. ORIGINAL POST 5/8/2013  11:56am: We are aware of a problem with Web Server (www.brown.edu) and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: access to some Brown web content including the main Brown website […]
    • Phishing Alert: Data Outdated May 3, 2013
      Multiple reports of a suspicious email from “Brown Announcement” with the subject line of “Data Outdated” are coming in to the Help Desk. Like many similar emails, this is phishing pure and simple.  If you received a copy, report it as phishing then delete it. Click on the down arrow to the right of the […]