The CIS Remedy Service, which provides tracking of Help Desk and other ticket workflows, will be upgraded this weekend. Online submission of tickets from the CIS Help Desk homepage, as well as access to all Remedy screens, will be unavailable from 8PM Friday through early Sunday afternoon.
To report a critical service outage, please call the Help Desk phone line, 401-863-7255, and follow emergency prompts. For non-critical issues, please mail firstname.lastname@example.org. A Remedy ticket will be opened on Monday.