UPDATE May 21st, 2013 9:55 am: Working with the vendor, we are continuing to make configuration changes that we expect will lead to a resolution of the slow performance issues. We are hopeful that changes made yesterday will be sufficient, but are monitoring the service, and will make additional changes as needed. Thank you for your patience and understanding.
ORIGINAL POST May 15th, 2013 9:50 am: We are aware of a problem with Remedy Ticketing System and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: use of Remedy for making requests and reporting problems for information technology applications and systems.
We will be posting all updates, including the resolution of the problem, on the CIS blog at http://blogs.brown.edu/cis – please check the blog regularly for updates.
If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.
Thank you for your patience,
Computing and Information Services