CIS Service Alert: Wireless Access (Brown-Secure), 8/03 8:51 AM

We are aware that a problem occurred during our Disaster Recovery test this morning, that affected wireless access in some areas of campus between approximately 6AM and 8AM. We discovered the issue shortly before 8AM, and resolved it shortly thereafter. Functionality that was impacted by this problem included: access to Brown_Secure wireless network, and some unavailability of lookup via the Domain Name Service.

At this time, we believe we have determined the root cause of the issue, and do not expect additional wireless access issues for the rest of the day.

Thank you,

Computing and Information Services

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Phishing Alert: Mailbox Exceeded / IRS.gov email reprise

Fish on a plateSeveral reports on campus of the same phishing email last seen on the 19th, subject line: Your Mailbox has exceeded Its storage limit. See the July 19th post for details.  We’ve also seen the “IRS.gov” emails, a variation on Phishing Alert: Notice from IRS on June 5.

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Campus wireless outage, Wed 7/31, 6AM – 8AM

As part of scheduled maintenance to the wireless infrastructure, all campus wireless network services (Brown-Secure, Brown_EZ, Brown-Guest, and Eduroam) will be intermittently available between 6AM and 8AM on Wednesday, July 31. Service will be restored to normal operation by 8 AM.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.

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CIS Service Alert: Google Email (Brown Gmail), 7/25 6:06 PM

UPDATE 12:45AM – Notice to the Brown community

Starting at approximately 4:45pm EDT on Thursday, July 25, 2013, we experienced an email outage for the Brown.edu domain.  During this outage, all email messages sent to Brown.edu email addresses bounced back to their senders.  In addition, all email messages sent from Brown.edu accounts were not delivered and the Brown.edu sender was not notified of the failure.

Working with Google technical support, we discovered the issue was due to an unexpected modification of Google’s mail routing configuration and were able to resolve the problem at approximately 9:35pm EDT.

What you need to know:

  • If you sent mail between 4:45pm EDT and 9:35pm EDT:  The mail was not delivered and you did not receive a bounce message.  You will need to resend the messages. Check your Sent Mail folder for mail sent between these times and forward a copy of your sent message within that conversation, reselecting the recipient(s).  Detailed instructions on finding and forwarding sent messages

  • If someone sent you mail between 4:45pm EDT and 9:35pm EDT:  They received a bounce message indicating that you did not receive the message. If you were expecting an important email, we recommend contacting the sender.

We understand the magnitude of this disruption and regret the inconvenience this has caused.

UPDATE 10:05PM – As of approximately 10PM, all inbound mail appears to be flowing freely again.  We are working with Google to investigate the root cause of the outage.  People who sent email to brown.edu addresses between 5PM and 9:55PM received bounce messages, and will need to re-send the original message.

UPDATE 9:15PM – we are working with Google, and have determined that mail being sent to brown.edu addresses is currently not being accepted.  We are looking to implement a solution being recommended by Google.

We are aware of a problem with Google Email (Brown Gmail) and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: receipt of email at brown.edu addresses.

We will be posting all updates, including the resolution of the problem, on the CIS blog at http://blogs.brown.edu/cis – please check the blog regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

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wiki.brown.edu outage

On Thursday July 25th the mysql database used by wiki.brown.edu will be upgraded between 6:30am and 8am.  During this time the wiki service will be unavailable.

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Access to Shared Drives-RESOLVED

UPDATE: Thursday July 25th 8:30am

Access to all departmental shared drives has been fully restored

 

UPDATE: Tuesday July, 23 2013 22:10.

We have fixed the majority of the problems we ran into over the last two days with Departmental File Services.   All DFS Shares are currently operational except FilesD: and specifically the following departments.

CommunityHealth, History, Library_JCB, CogutCenter, CompLit, Education, German, PAUR, Provost

We anticipate having the FilesD shares returned to service in the morning on July 24.  

We will be posting all updates, including the resolution of the problem, on the CIS blog athttp://blogs.brown.edu/cis – please check the blog regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

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Access to Shared Drives-RESOLVED

UPDATE: Thursday July 25th 8:30am

Access to all departmental shared drives has been fully restored

 

 

UPDATE: Tuesday, July 23,2013 5:08pm

 

We are experiencing some storage problems with the departmental file servers.  Most user shares are accessible at this time but we may have to take your share down later today Tuesday July 23 between 5:00PM – 11:00PM

We are aware of a problem with Shared Drives and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: access to centralized Windows Directory Service for authentication of users, computer, and group objects – will affect the ability to log in to AD-driven resources such as Windows computers, Departmental file services / shared drive / webfiles.

We will be posting all updates, including the resolution of the problem, on the CIS blog at http://blogs.brown.edu/cis – please check the blog regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

UPDATE: Monday, July 22,2013 4:24 

 All shares should now be accessible.  We will continue to monitor the servers tonight and tomorrow for any storage issues.

UPDATE: Monday, July 22, 2013 3:55 PM 

We are experiencing some storage problems with the departmental file servers.  Most user shares are accessible at this time but we may have to take your share down later today after 4:00 pm

We are aware of a problem with Shared Drives and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: access to centralized Windows Directory Service for authentication of users, computer, and group objects – will affect the

ability to log in to AD-driven resources such as Windows computers, Departmental file services / shared drive / webfiles.

We will be posting all updates, including the resolution of the problem, on the CIS blog at http://blogs.brown.edu/cis – please check the blog regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

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Phishing Alert: Your Mailbox has exceeded Its storage limit

Fish on a plateThe Help Desk has received multiple reports of a phishing email that warns recipients that “Your Mailbox has exceeded Its storage limit as Set By Your Administrator, and you will not be able to receive new emails until you Re-Validate it.” It includes all the tell-tale signs of a phish: it attempts to create a false sense of urgency, requests you click on a suspicious link to address the problem, is from a non-Brown account and not sent directly to your email account, and contains grammar and formatting errors. DO NOT CLICK on the link.

Instead, before deleting it, open the original copy of the email you received and then click on the down arrow, to the right of the REPLY button, and select “Report phishing.” This will send that message immediately to the GMail Team for analysis and filtering. Read more about how to spot a phish.

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Resolved: Problem with Online Movie, 7/12 6:44 PM

As of now, the problem with Online Movie has been resolved and it should be fully functional.

If you continue to experience problems with this service, please report them to the Help Desk at (401) 863-4357.

Thank you for your patience,
Computing and Information Services

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Online Movie Outage

We are aware of a problem with Online Movie and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: access to internet television on computers or set-top boxes in residential halls.

We will be posting all updates, including the resolution of the problem, on the CIS blog at http://blogs.brown.edu/cis – please check the blog regularly for updates.

If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.

Thank you for your patience,
Computing and Information Services

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