April 18th, 2012 by sobodda@brown.edu
Did you hit Send too quickly? Whether it’s an embarrassing mistake or you simply forgot to Reply All, the Undo Send lab can help you take back your email before it’s too late.
Here’s how it works – Undo Send delays the sending of your email for up to thirty seconds and displays an Undo link at the top of your email until it’s actually sent. Clicking Undo will change the message back into a draft. Since you can’t truly take back an email once it goes out, this is a clever workaround!
If you’d like to use this feature, enable Undo Send in your Labs right away so it’s available when you need it. Instructions are available at http://support.google.com/mail/bin/answer.py?hl=en&answer=1284885
Reminder: Disabling Labs
Labs are experimental features and, in certain cases, can cause problems on certain browsers or in certain combinations (although many of us use labs all the time and have never experienced problems). If you are having difficulty viewing your email and suspect it might have to do with a lab you enabled, you can access a labs-free view of your email by visiting https://mail.google.com/a/brown.edu/?labs=0. Once you log in, you can go to your settings and disable whichever labs you suspect might be causing a problem, then log back in at http://gmail.brown.edu.
Tags: google
Posted in Tips & Tricks |
April 17th, 2012 by Bernadette A. McHugh
UPDATE: From Google Apps Status Dashboard – The problem with Google Mail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.
ORIGINAL POST BELOW:
We have been receiving reports from some users unable to login to their Google Apps accounts and their personal Gmail accounts. Google has just become aware of the issue and has begun investigating.
Functionality that may be impacted by this problem includes: Brown Google Apps accounts and personal Gmail accounts.
We will be posting all updates, including the resolution of the problem, on the Help Desk blog at http://blogs.brown.edu/cis – please check the blog regularly for updates.
If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.
Thank you for your patience,
Computing & Information Services
April 17th, 2012 by pfalcon@brown.edu
Be on the lookout for email requests with the subject line “Your Mailbox has exceeded Its storage limit” that asks your to “re-validate” your mailbox. These are from the “Technology Department” but have nothing to do with Brown computing. DO NOT RESPOND.
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April 16th, 2012 by cebrown@brown.edu
UPDATE: MyCourses is now available for regular access.
Due to scheduled maintenance, MyCourses will be unavailable on 4/16/2012 from 6:00am to 7:30am. During this time, you will not be able to use MyCourses.
If you experience problems after 7:30am, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.
Thank you for your patience,
Edward Casey
Computing & Information Services
April 13th, 2012 by Bernadette A. McHugh
UPDATE 2: As of 6:02 pm, services are restored.
UPDATE: Services are in the process of being restored. We thank you for your continued patience.
ORIGINAL POST BELOW:
We are aware of a problem with www.brown.edu and connected services and are working to identify and resolve the issue. Functionality that may be impacted by this problem includes: www.brown.edu and most online services.
We will be posting all updates, including the resolution of the problem, on the Help Desk blog at http://blogs.brown.edu/cis – please check the blog regularly for updates.
If you experience problems other than the ones mentioned above, or problems with another service, please report them to the Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.
Thank you for your patience,
Computing & Information Services
April 13th, 2012 by sobodda@brown.edu
CIS’ Service & Repair group is now certified to repair Brown-owned iPhones and iPads, regardless of whether the repair is covered under Apple’s warranty.
Repairs are conveniently completed during an appointment at the service window, located on the first floor of the CIT building at 115 Waterman Street. Appointments must be made in advance by emailing Computer_Service@brown.edu with:
- your contact information
- cell number, model of the device
- serial number (found under Settings > General > About)
- a description of the problem
For full details, see the Service and Repair page. Phone upgrades, accessories, ordering of new phones, and cellular services are still coordinated through Telecommunications.
Photo credit: Magerleagues on Flickr
April 12th, 2012 by Bernadette A. McHugh
Due to scheduled emergency maintenance, Internet Native Banner (INB) and Banner Self-Service (SSB) will be unavailable today, April 12th, from 5:00 pm to 6:00 pm. During this time, you will not have access to Internet Native Banner (INB), or have access to selfservice.brown.edu for information such as course schedules, grades, admissions information, etc. Before 5:00pm, today, April 12th, please save your work and log out of the system.
If you experience problems other than the ones mentioned above, or problems with another service, please report them to the CIS Help Desk at (401) 863-4357. We apologize for any inconvenience this may cause.
Thank you for your patience,
Computing and Information Services
UPDATE: As of 5:50 pm, Internet Native Banner (INB) and Banner Self-Service (SSB) are available.
April 11th, 2012 by sobodda@brown.edu
If you have visitors, whether for a conference or just a casual stay, you can make their Brown visit easier by creating a customized Google Map. They’ll be able to view important locations, print the map, get directions from one location to another (also on foot, on a bicycle, or with public transit), and – depending on their phone model – use your map for real-time navigation. If you don’t organize events at Brown, you may be interested in trying this tip for your next vacation.
Step by Step Instructions: Welcome Visitors with a Google Map
Tags: google
Posted in Tips & Tricks |
April 10th, 2012 by dmbello@brown.edu
There is a problem with ODS/Banner Reporting Database related to the nightly refresh and are working to resolve the issue. The Cognos application is not down; however, reporting against ODS is currently not available. This affects the following reporting areas:
- Accounts Receivable
- Admission
- Continuing Education
- Course Proposal
- Course Proposal (Departmental)
- Financial Aid
- Recruitment
- Student
- Student (Departmental)
We are very sorry for the continuing problems. At this time we do not have an estimate when ODS reporting will be available. We will send a notification to users when this is resolved.
Thank you for your patience,
Computing and Information Services
UPDATE: Reporting against ODS is available.
April 6th, 2012 by sobodda@brown.edu
On April 10th, Computing and Information Services will make Digication available at Brown. Members of the Brown community will be able to use Digication to create public or private online e-Portfolios.
Digication will be accessible by clicking the More link at the top of any Brown Google account (e.g., when logged in to Brown email). Use of Digication falls under the company’s own terms of service, which you will be asked to read and agree to the first time you access the service. A self-help knowledgebase and the ability to create help tickets can be found on their support page, https://support.digication.com.
Instructors interested in using e-Portfolios in a course can contact the Instructional Technology Group at itg@brown.edu to schedule a consultation.
To learn more about Digication, visit their website at http://digication.com.
