IT@Brown: News & Resources

By and for technology-minded folks at Brown

DCC Meeting – 2/6/2017

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<span style=”font-weight: 400″>Endpoint Engineering</span>

Chris Grossi, Andy Kang
<ul>
<li style=”font-weight: 400″><span style=”font-weight: 400″>now able to deploy new labs via system center</span></li>

  • dell has new hardware, will use a next gen image, equivalent to new boot key

<ul>
<li style=”font-weight: 400″><span style=”font-weight: 400″>installs most  up-to-date OS as possible</span></li>
</ul>
</li>
<li style=”font-weight: 400″><span style=”font-weight: 400″>Mac progress</span>
<ul>

  • new iOS devices set up with device enrollment (DEP) program via caspar client
  • DEP should be ready in April?

<li style=”font-weight: 400″><span style=”font-weight: 400″>ability to set up out of the box Mac however  you like</span></li>

  • self service ap

<ul>
<li style=”font-weight: 400″><span style=”font-weight: 400″>includes community software now available only for download from software.brown.edu</span></li>
<li style=”font-weight: 400″><span style=”font-weight: 400″>scripts to install or reinstall</span></li>

  • IT Support Tools: brown core, software updates, team viewer, run montly maintenance, computer inventory

<li style=”font-weight: 400″><span style=”font-weight: 400″>“install brown core software”</span></li>
</ul>
</li>
<li style=”font-weight: 400″><span style=”font-weight: 400″>with DEP: order from bookstore, assign to dept, install core software</span></li>
<li style=”font-weight: 400″><span style=”font-weight: 400″>each site administrator can have own rules</span></li>

  • corporation: all mobile devices must be encrypted

<li style=”font-weight: 400″><span style=”font-weight: 400″>in 2 months will demo DEP</span></li>

  • DEP serial# locked to jamf system

<li style=”font-weight: 400″><span style=”font-weight: 400″>if already encrypted relatively easy to put into caspar</span></li>
</ul>
</li>
</ul>
&nbsp;

<span style=”font-weight: 400″>John Spadero</span>
<ul>
<li style=”font-weight: 400″><span style=”font-weight: 400″>rolling out managed desktop on campus</span></li>
<li style=”font-weight: 400″><span style=”font-weight: 400″>projects</span>
<ul>
<li style=”font-weight: 400″><span style=”font-weight: 400″>advancement database project 2012+: production this month, includes 2-week cutover</span></li>
<li style=”font-weight: 400″><span style=”font-weight: 400″>wireless infrastructure upgrade: about one more year to complete campus</span></li>
<li style=”font-weight: 400″><span style=”font-weight: 400″>grants management system: faculty conflict of interest live yesterday; part of much larger project</span></li>
<li style=”font-weight: 400″><span style=”font-weight: 400″>unified communication system: phones are network endpoint devices, pretty complicated; users may need help; online instruction available at </span><a href=”https://ithelp.brown.edu/”><span style=”font-weight: 400″>itbrown.edu</span></a>
<ul>
<li style=”font-weight: 400″><span style=”font-weight: 400″>emergency use when network down? some analog lines will remain for incoming calls in some departments</span></li>
<li style=”font-weight: 400″><span style=”font-weight: 400″>UH had an isolated problem in one unit: some phones that failed took down computers as well</span></li>
<li style=”font-weight: 400″><span style=”font-weight: 400″>if there are not enough taps, the computer plugs into phone; that’s plan for all of South Street Landing</span></li>
</ul>
</li>
<li style=”font-weight: 400″><span style=”font-weight: 400″>event management: increase number in room management system</span></li>
<li style=”font-weight: 400″><span style=”font-weight: 400″>undergrad admissions: customer relation system</span></li>
</ul>
</li>

  • multifunction print/copy/scan/fax devices in individual offices are being phased out

<ul>

  • the new model will be shared machines with release stations
  • might be good to discuss this with DCCs early in the process

<li style=”font-weight: 400″><span style=”font-weight: 400″>vendor not selected</span></li>
<li style=”font-weight: 400″><span style=”font-weight: 400″>part of the project for South Street Landing</span></li>
</ul>
</li>
<li style=”font-weight: 400″><span style=”font-weight: 400″>digital experience project</span>
<ul>

  • company in new york was hired to look at how to increase engagement of students with Brown, hoping to keep them engaged as alumni

<li style=”font-weight: 400″><a href=”https://giving.brown.edu/”><span style=”font-weight: 400″>https://giving.brown.edu/</span></a></li>
<li style=”font-weight: 400″><span style=”font-weight: 400″>concept is similar to what we used to call a portal</span></li>
<li style=”font-weight: 400″><span style=”font-weight: 400″>initially probably a mobile app for undergrads with direct connections into siloed systems</span></li>
<li style=”font-weight: 400″><span style=”font-weight: 400″>likely to include check balances, service availability, various academic elements</span></li>

  • really studying current data to see what students currently use, will do usability

<li style=”font-weight: 400″><span style=”font-weight: 400″>likely that the app will change slightly as they become alumni</span></li>
<li style=”font-weight: 400″><span style=”font-weight: 400″>minimum viable product expected in the fall</span><span style=”font-weight: 400″>

</span></li>
</ul>
</li>
<li style=”font-weight: 400″><span style=”font-weight: 400″>Q&amp;A</span>
<ul>
<li style=”font-weight: 400″><span style=”font-weight: 400″>wireless upgrades timeline, e.g. for basements – on the radar</span></li>
<li style=”font-weight: 400″><span style=”font-weight: 400″>charge for use of research storage? some discussion is going on about this, likely significant free storage, charge if beyond; possible new rate structure for grants to include data storage</span></li>

  • unix vs windows permissions? identities uses AD
  • remote app, e.g. for solidworks? – still working on increasing apps and ability to use them; ability to run student computing labs increasing difficult, especially with campus expansion, making this especially important
  • anything else? want to do something about video conferencing – currently confusing and doesn’t work very well – make sure all computers have right drivers and conference rooms have right equipment – e.g. zoom, bluejeans – skype? google hangouts? – standardize meeting rooms

<li style=”font-weight: 400″><span style=”font-weight: 400″>Ravi wants to walk into classroom, recognize him, bring up his slides, and send them to his students; pilot using 25 live does much of this</span></li>
</ul>
</li>
</ul>

Written by Bonnie Good Buzzell

February 14th, 2017 at 11:10 am

DCC Meeting Notes – January 11th, 2017

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Chris Grossi – Announcements

 

  • Next generation of Dell hardware available shortly.
    • Next model up with new intel chips in the coming months.

 

  • Close to starting migration from “old” system center to “new” system center.

 

  • Andy Kang ready to give the go ahead with OS X Sierra. Users will start to see the option to update to Sierra. (He has officially made this announcement)

 

  • Ready for a soft launch of Remote App, ArcGIS to the entire University.

 

  • Looking to make a push to encrypt all mobile devices by enrolling in JAMF.

 

  • Dragon Naturally Speaking Licensing – Good amount of available licenses are still available and it will be added to software.brown.edu shortly.

Brown Digital repository -BDR

 

Presented by : Joseph Rhoads – repository manager and Andrew Creamer – scientific data             management specialist

 

What is the BDR – The Brown Digital Repository – http://repository.library.brown.edu

  • Used to gather, index, store, preserve and make available digital assets produced via the scholarly, instructional and research activities and Brown.

 

What does it do

  • Searchable index of digital objects
  • Permanent storage
  • Off site backups
  • Tools for sharing and publishing
  • Data curation format migration

 

Data management and sharing services – https://library.brown.edu/info/data_management

 

Visit this Link to access the DCC presentation page which has the audio from the meeting as well as the presented slideshow – ​http://www.brown.edu/cis/support/dcc/dccpresentations/

 

Written by Jason T Jacques

January 13th, 2017 at 2:30 pm

Posted in Uncategorized

DCC MEETING NOTES – 11/9/2016

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Chris Grossi – Announcements

  • Remote App / Folder Redirection
    • Turning off Access Based Enumeration may have solved the connection issues
  • Adobe fonts cannot be packaged and distributed
    • Must be sync’d through Creative Cloud
    • Installing the Creative Cloud desktop app will help with syncing and sharing libraries may be a workaround for Brown fonts
  • Sierra
    • Comfortable with the upgrade, after the point release, for personally owned machines
    • For Brown Owned Machines, Casper is now capable of supporting Sierra
    • Announcement most likely coming next week to allow moving forward with Sierra
  • P-print server upgrade sys-change most likely coming next Thursday.
    • Should not impact anything in general use, but will need confirmation
  • Sophos Server has been turned off
    • Remove Sophos if not already done

Jeff Clark – ITSC Re-organization

  • Scott Martin (leader of ITSC group) has left the University
  • ITSC group is now broken into 3 smaller groups, each group featuring a lead.
    • This provides more consistent user experience for the departments that use ITSC’s.
    • Groups are based in 3 locations – Davol, New Pembroke, Angell Street

Monty Combs – Facilities Technology

  • FM IT Org
    • 400 Staff
    • Systems and Services support the groups in Facilities Management while leveraging tools from CIS
      • Information Services Technician opening posting soon
  • FM IT and CIS coordination
    • CIS leveraged services 
      • DMD – JAMF Pro
        • 150 iPads/78 iPhones
      • SCCM
      • Change Management
      • File Re-Direction
      • Op Sys Deployment (OSD)
      • Intermapper
      • DeskPro (In-Process)
      • Apple Configurator
      • File Browser App (allows use of multiple file locations on mobile devices)
      • Data Center
        • Converted from racks of servers and drives to CIS Data Center
    • Projects
      • FAMIS Replacement
      • Web Site overhaul – Mobile
      • Maps conversion to GIS – Mobile
        • Will allow data overlay on GIS maps
      • DeskPro
      • Meridian – Doc Management
      • Tableau – Metric Reports
      • FAMIS/WD Interfaces
  • Systems & Applications
    • FAMIS is the central Hub of Applications and Systems
    • Mobile Apps
      • FAMIS App
        • iPads are used by the technicians to receive/update/close work orders
        • Live for 1 year
        • Integration – Meridian
      • Filemaker Apps
        • PIMS & Telecom DB
    • Internet of Things (Smart Buildings)
      • Energy Efficiency Technologies
      • Operational Efficiency Gains
      • Enabling Technologies
        • ZigBee – wireless
          • Collects data from devices and populates databases
        • FCC Part 15.231 – Same wireless as garage door openers and keyfobs
        • FCC Licensed Freq
          • Secure wireless irrigation controllers
        • WiFi
      • Intermapper
        • Electrical metering of 189 devices/buildings
        • 168 devices controlling building automation
          • HVAC
            • Temperature
            • Humidity
            • Etc.
        • Devices are hardwired on the utilities zone
  • Projects/Initiatives
    • Technology Requests from Projects
      • Wireless fire alarm panels (not approved)
      • Wireless Clocks
      • Wireless Trash/Recycle compactors
      • Wireless irrigation controllers
      • Wireless door card access controllers
      • Wireless Emergency lighting batteries
      • Wireless lighting controls
    • Hoping to create a utilities wireless zone
    • South Street Landing (Room Wizard Pilot at FM Building)
      • All people from BOB are moving to South Street Landing
      • There will be many conference rooms available for booking
      • Steelcase Room Wizard scheduling devices
        • iPad like devices mounted outside each room
        • Power over Ethernet
        • Interfaces with Google Calendar
        • Scheduling can be done via Google Calendar or at the device itself
        • The unit itself lights green or red if the room is available or in use
        • If booked room is not initiated on device at start time, room automatically can free itself after a set amount of time
        • Pursuing cost to make the system work at South Street Landing
    • Tableau – Campus Base Maps
      • Data mapping available
    • Webcams available for building projects
      • Time lapse videos created when project is completed
    • School of Engineering
      • Autodesk BIM 360
      • Intelligent model-based process that provides design and construction modeling
      • Augmented Reality Tools
    • Meridian – Document Management

Written by jc129@brown.edu

November 9th, 2016 at 12:53 pm

Posted in Uncategorized

DCC MEETING NOTES – 10/12/2016

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Chris Grossi – Endpoint Engineering

  • Working with release of Sierra
    • Mostly compatible
    • Java Errors in Banner
    • Cisco Jabber is coming soon
    • Canon print drivers may have issues
    • “What Works” document located in knowledge base – check to confirm needs before upgrading
  • Desktop Management Working Group
    • Spending time at the next meeting looking at the new Casper
    • Upgrading to the new system around the end of the month
    • iOS devices will require a hands on update for all devices
    • Mandatory encryption for iOS
    • Meeting every other week on Friday from 1-3PM
      • 1 Hour on PC/SCCM
      • 1 Hour on Mac/Casper
  • RemoteApp
    • 4 courses are using RemoteApp for course based instruction
      • Computational
        • SPSS
        • SAS
        • Matlab
        • Stata
      • ArcGIS
      • Solidworks
      • Along with other apps (Core apps, sysadmin tools, SCCM, etc.)
    • Active Directory Groups for Testing
    • Below CCV level of processing
    • Desktop Management Working Group will discuss RemoteApp for further information
    • Eventually, some of the RemoteApps will not be installed locally in the labs
    • Also runs on Mac
  • Sophos
    • Will stop receiving security updates at the end of the month
    • You should remove Sophos from machines and switch to SCEP

Nancy Freeman – Storage Services

  • files.brown.edu
    • Cisco Isilon System with 14 Notes
    • Implemented 2 years ago
    • Started with 500TB
    • Grown to 1.5PB of capacity
    • Snapshots of Data
      • Hourly
      • Daily
      • Weekly
      • Monthly
    • Replicated to Andover 8 Node system with Daily, Weekly, and Monthly snapshots
    • Handout (PDF will be available) with NAS request info
    • Handout (PDF will be available) with Performance and Protection info
    • Growth projections through 2023 (significant increase through the years)
    • Large percentage of files haven’t been accessed within the past year
  • Block Storage for VM’s and DB
  • Data Protection for VM’s and ClientOS with EMC2 Networker
  • EMC2 Data Domain protection for DB’s
  • Navisite Colo & P1
    • Oshean
    • Navisite Andover
    • VMWare VCloud Director with P1 hosts
  • Backups
    • TSM_Migrate all clients (non-GPFS to Isilon)

Written by jc129@brown.edu

October 12th, 2016 at 1:01 pm

Posted in Meetings

DCC MEETING NOTES – 8/10/2016

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DCC MEETING NOTES

8-10-2016

 

AGENDA

PURCHASING – Ray Stewart (Associate Director of Purchasing) and Patricia Mulcahy (Associate Director for Strategic Sourcing)

ENDPOINT ENGINEERING – Chris Grossi

 

PURCHASING

  • Next week at the Department Managers meeting they will be talking about the preferred supplies program. This is a more streamlined updated version of the old guidelines.
  • This should be referenced anytime anything is ordered.
  • GovConnection is a website that Brown is able to browse and purchase IT products.
  • Using GovConnect is a streamlined process that helps foster the many relationships that we have with vendors. If possible purchase items off of here instead of going to another vendor. (Amazon)
  • When considering purchasing a new server always reach out to CIS first.
  • When purchasing anything that is not listed on GovConnect or the Preferred Supplies Link you should reach out to purchasing if possible.

 

ENDPOINT ENGINEERING

  • New hire in Endpoint Engineering – Andy Kang
    • Andy will take lead on a lot of the Casper issues, as well as other Mac and PC projects.
  • Dropbox is soft launching today, and Ravi will we sending out an email later this week to staff and faculty regarding this.
    • Group folders are coming which will allow files to belong to a group of people.
    • There are already knowledge articles on ithelp.brown.edu
  • Casper
    • Every iOS device in casper will need to be re-enrolled.
    • This will happen sometime this fall.
    • There will be a casper working group this fall.
  • SCCM
    • Windows team has built a new SCCM server.
    • You will need to reinstall the SCCM client and point it to a new site.
    • Both the Windows Team and Desktop users will use the same system center server.
    • Lab Deployments. Windows 10 is staged and ready to go. In the next 2 weeks all of the library machines will get the new image and policies.
  • Printer Drivers
    • Endpoint Engineering is gearing up to update the HP Universal Print driver.
  • Slow Connections with folder redirection
    • If you are having issues with folder redirection or redirected machines please reach out to endpoint engineering. There are tests being run on multiple levels to try and resolve the slow connections and hangups.
  • Remote App – We have RDS cals for every user on campus.

Written by Colin D Johnson

August 11th, 2016 at 3:29 pm

DCC Meeting Notes – 7/13/16

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Geoff Greene – Announcements

  • Brown has signed agreement for Enterprise Dropbox
    • We should have access to join via MyAccount
    • Feedback is requested
    • They’re advising to move your personal dropbox to a different (non-Brown) email account
    • Easy sharing and sync
  • Dell Recycling Day
    • Thursday August 11
    • Filling 2, 18-wheelers
    • Facilities will help transport equipment
    • Looking for volunteers to help
    • Donna Butler is the Facilities Contact for this.
  • P-Print is being updated Tuesday, July 26
    • Windows 10 compatibility update
    • The queues should automatically update
    • Syschange info will be sent out

Kyle Sloane – Video Content Management and Lecture Capture Update

  • New system for both is Panopto
    • System demo by Kyle
    • Videos display in a YouTube-like style
    • Search uses multiple bits of metadata, including speech recognition during video clips
    • Using same title “Media Library” in Canvas
    • All except five Echo360 systems have been replaced
    • ~4600 full movies owned by the library available to stream for courses
    • Everything that was uploaded to MediaCore has been transferred to Panopto
    • Assignment folders in Canvas can be created for students to upload videos which only provides access to the professor , not other students
    • Lecture capture provides video and slides
    • Captioning service available and recommended for public videos
    • Lecture Capture can be provisioned via web or Mobile App.
    • Access can be granted to users to control in their spaces
    • No password protection, but can restrict access to Grouper groups or specific users
    • Application available for computers of creators to use the built in camera to capture
    • Can capture a total of 3 sources
    • Webcast is available
    • Camera includes motion capture for certain rooms

May Jeanne Spinosa – Telecommunications

https://ithelp.brown.edu/kb/articles/645-phone-system-upgrade

  • Updating Phone System
    • Cisco Unified Communication System
    • Davol was the test case
    • User Guides and Knowledge Base articles are being put together
    • University Hall will be the first space converted
    • Phones will be down with a network outage
    • Voicemail quota can be upgraded if necessary
    • 200 faxes on campus – looking into solutions – possibly eFax
    • 911 provides Name, Building, TapID (floor and room info)
    • 284 buildings – 4 have been completed – years long project
    • 50 residence halls, hoping to only have common area phones in residence halls
      • Jabber client with Brown phone number for students

Written by jc129@brown.edu

July 13th, 2016 at 1:06 pm

Posted in Uncategorized

DCC Meeting Notes – May 2016

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Chris Grossi Announcements

  • Dell had pricing issue on Standard Image machines, but has since been corrected.
  • OSD Lab Redeployment in June
  • Any interest in Standard Image Working Group meeting this Friday to discuss

Doug Wilkinson

  • Numbers
    • 6200 undergrads
    • 2000 grads
    • 700+ faculty
    • 15,000 wireless clients
  • Telephony Projects
    • Went with Cisco
    • 200 devices/phones deployed
    • Upgraded all users’ voicemail to Cisco Unity
    • TR upgrades are still ongoing
    • eFax implementation on hold
    • SIP trunking Level3 solution installed
    • E911 CER deployed and working
    • Jabber support is coming
  • Ongoing / Completed Projects
    • Continued move to private IP addressing
    • Resnet wireless upgrade to support 802.11ac and dense deployment (every other room)
    • Expanding dedicated research network
    • DNS/DHCP infrastructure refresh
    • F5 LTM, GTM, VPN infrastructure refresh
    • Infoblox DNS firewall feature
    • Consolidation of servers into Datacenter
    • Science DMZ security standards document
    • Two-factor support for F5 VPN with Shib
    • PCI compliance for devices in CDE
  • Network Projects
    • 802.1x for wired Ethernet ports in Resnet
    • Campus firewall hardware refresh
    • Expand datacenter rack/row capacity
    • Refresh satellite office building routers
    • Navisite DR buildout (complete June 2016)
    • Proof of concept for an all-wireless residence hall (fall)
    • Distribution and edge hardware refresh
    • Virtual F5 appliance implementation
      • Create Dev/QA versions of LTM/GTM/APM
    • Investigation for DDOS protection
    • SSL updates to fix vulnerable versions of SSL and TLS
    • Wireless upgrade continues through campus
  • Network Overview
    • 2 Border routers (active/passive) 10G
    • Campus Core currently 10G (6500s)
    • Primary datacenter Nexus 5k/2k
    • Research core 10G (Nexus 7k/ASR9k)
    • Distribution is a combination of 6k, 4k, 4500x
      • Moving to VSS where possible
    • Cisco ASA firewalls for DMZ, internal, Campus and Resnet
    • Management tools
      • Orion NPM/NCM, Airwave, Switchport manager, StruxureWare
  • Facilities Projects
    • School of Engineering building
    • Computer Science server room move to datacenter
    • South Street building renovation
      • Multi-tenant – URI, RIC, and Brown
  • Questions…
    • What is the limit to number of voicemails?
      • Info will be coming
    • New phones will be appearing on all desks (directory search, custom ringtones, jabber client [allows phone conversation on computer]) – Changeover will take a number of years
    • Phone passthrough jack will be 1GB
    • If your networking needs aren’t being met, contact the networking group to try to reach a resolution.
    • Phones have their own VOIP network, but the passthrough is on the department data network.
    • ithelp.brown.edu > search Cisco > information about phone models and system

 

Written by jc129@brown.edu

May 11th, 2016 at 12:45 pm

Posted in Uncategorized