November 13, 2013 DCC Meeting notes
Audio version of meeting can be heard here.
Speaker: Ravi Pendse
November’s meeting was a meet and greet for DCCs and Brown’s new Vice President of Information Services/CIO
Chris Grossi – Announcements
• Greenbytes storage issue- completing migration of drives D, E and G and should be done as you read this.
• NAG software is in discussion for licensing and if you are using this, please contact Chris Grossi.
Ravi Pendse – Spoke on many different topics and took questions from the DCC crowd. He wanted to let us all know he has an open door policy and invites any of us to chat with him via email or a visit! He talked about how the number of open tickets has decreased and how pleased he is with that. He stressed the importance of customer service and our need to focus on that going forward. It is critical to our success. He talked about making video instruction for the campus to use as this will be a great training tool. He also mentioned that he will be teaching here at Brown. That is his first love. Many topics were addressed in his Q & A and I strongly suggest you listen to the audio to get the full spectrum of questions presented and answered by Ravi.
David Sherry was on the docket but did not have a chance to speak as the Q & A went longer then expected. He will speak at our next meeting.
notes by pm
An Audio version of the meeting is available here.
Humanity centered Robotics Initiative
Signature Initiative Proposal
Chad Jenkins (speaker), Michael Littman, Bertram Malle
Longterm vision to have robots interacting with people for the benefit of humankind.
Robots are coming. The same way computers arrived over the last 40 years. Currently in use with military, law enforcement, surgical systems, and Google Maps car.
Robot Telepresence – Similar to “Skype on Wheels”. “Beam” $16,000. Requires 5 GHz wireless to run 3 video streams. Specific term is “Robot Presence Device”. Large screen, noise cancellation.
Beam – https://www.suitabletech.com/beam/
Verizon Wireless – Vgo system – sick student using to attend classes. $6,000 – 4G, small screen, low quality sound and video.
Vgo – http://www22.verizon.com/powerfulanswers/solutions/education/
National Robotics Initiative – 40-50MIL from Govt.
Wendy McRae-Owoeye – Director of Staff Diversity and EEO officer
Sexual Harassment On-Line Training
For the first time, the President and Provost are mandating staff and faculty training.
High risk for unethical conduct without proper training.
Employers can be held liable for inappropriate behavior.
~15,000 people either have or will be taking the training.
October 21/22 is the next wave.
Many people required IT assistance during the first wave and expect similar results this time.
Goal is 100% compliance of faculty and staff.
Adobe status – still in negotiations for Master Collection site license
If you need Adobe, hold off as long as possible.
License is going to be for 25% of Brown-Owned computers.
Windows 8.1 – could be the next Brown Standard
Probably not coming before Fall
Coeus issue with Windows 8
What to do with support for Windows XP?
Doug Wilkinson – Willing to talk to people about the best options for future XP networking.
Switch from Mozy to Druva
Over the summer they ran evaluation and Druva became the best choice.
Mozy rejected shorter renewal, and contract has now expired.
Demo of Druva at Tech Forum next week.
$60 per computer/year.
MacBook Pro with Brown-Secure problems
Possible hardware piece issue with these machines.
Changes in progress to software.brown.edu
An Audio version of the meeting is available here. ( Thanks Suzie Nacar)
Announcements : Chris Grossi/Pat Kinghorn
Last day for ordering computers FY 13—-June 19th
Workday demo on June 19 in RI hall (hope you all attended!)
BBQ July 10th- at Urban Studies -12:00 pm – Please come and have fun!
CIS is building a service center in the CIT hopefully by Sept. Helpdesk to move to CIT with Service & Repair /Media
In Negotiations with Adobe for Master collection to have available going forward
Remedy project still going strong- go live date will now be July 15-22
SPSS 21 released- issue with updating lab copies-
Workday questions can go to Chris Grossi or Pat Kinghorn
Hummingbird/Exceed… may be taking away the maintenance end of it.
Key Access- upgrading of switching the host tomorrow ( 6/13/13). July 1 will be Key access 7 going forward.
Disabling Sibelius(sic) and Sigma Plot. Users need to upgrade
Casper for mobile devices on plan
Office 2013- will be showing up on software page soon.
Changes to software.edu will be changing soon the page will have a new look and feel.
Tim Wells- Director of Telecom, Network and Faculty and Media Services
Doug Wilkinson—Associate Director of Network Technology
Points touched upon:
Edge refresh and HPC
Ongoing switch refresh… over 800 switches
Trying to identify faculty members who have significant data transfer requirements
Expanding need for dedicated bandwidth to move large data sets on and off campus
Testing new switches- esp. with research environments
Needs for users to take data off campus example: Ocean Today
Investigating dedicated bandwidth options to Internet2
Call them if you have needs beyond 1 GB or need assitance
Expansion continues across campus.
Res halls upgrade in process 802.11n
Looking for solutions to support Airplay and browser-less devices- ie: AppleTV
Please report problems at firstname.lastname@example.org
Airgroup- possible solution for Airplay usage
Moves to new Network Design
Wireless redesign to allow user access to security zones
Request private IP address space and avoid routing problems later
Research NSZ focus on performance
IDS Implementation – (improvements done with this).
Voicemail upgrade: August cut over date
Replacing 21 years old system
There will be training on saving voicemails off old system.
Ability to have voicemails emailed to you
TXT alerts for new voicemails
New call forwarding options
Web interface to manage your VM
Video Conferencing update:
Desktop video conferencing client avail soon to allow clients to conference with others in conference rooms
Jabber client from Cisco can be used to call you via email address http://ciscojabbervideo.com
Webex/video conference integration & expanded use.
See you all at the BBQ!
Notes by PM
General Announcements – Chris Grossi
- Dell Rep Leaving
- Key Access 7 needs to be updated by summer
- Workday Compatible Scanner Recommendation coming
- Matlab License is update and new modules coming
- Standard image just uploaded to Dell
Remedy Service Desk Upgrade – Chris Grossi
- Replaced HD Ticket and other schemas
- All using one type of ticket
- Easier to use and pass tickets
- Updated all environment sot Remedy 8.1
- Redefined all services
- Created templates for tickets
- 3 Levels of ticket entry – Unauthenticated, Authenticated with some templates, and full remedy app.
- Looking for users to test and provide feedback (focus group)
- Go-Live tentative for week of June 24
- Wants to be sure that everything is working properly before going live.
VIVO – Jean Rainwater
- Developed by Cornell – Federated Program (20+ institutions have gone public with VIVO, 100+ others are in process)
- Replacing research directory
- Data is populated from faculty CV
- Faculty log in to update/edit profile
- Meeting with departments through the summer to update
- Student helpers to provide training
- Hoping to go public this fall – currently need to log in to view
- Cannot host .pdf’s and other such files
- Should use Brown Digital Repository instead
- CV will be downloadable
Workday Financials Project
Scope and Timeline
- Go-Live July 8, 2013
- Financial Accounting and reporting
- Expense reimbursement
- Purchasing and Paying
- Post-Award Grant Accounting (Pre-Award still in Coeus)
- Effort Certification
- More functionality coming over time
Advantages and Chanllenges
- Better management info and analytics
- Unified admin system with HR, Payroll, and Financials
- Very strong “Pace of Innovation”
- New accounting structure and language
- New business processes
- Updated functionality and related tools
- Additional grants functionality coming with August update
What to do to get ready
- “Just in Time” – Communication and training ramps up as deployment gets closer
- Multiple formats for different training and info
- Email, trainings, deployment kits, etc.
- Targeted towards specific roles
- Key financial staff serving as financial partners and assisting with roll out/training
- Training will continue after go-live
- Screencast, hands-on, Q&A, presentations, open labs
- Offered for financial coordinators, cost center, grant managers, grant analysts
- Grants will be similar, but after initial rollout
- Workday moving to HTML5 (IE9, Firefox 3.6, Safari 5, Chrome 11)
- Workday production down the 2 weekends before and after go live and 7/2-7/7
- Internal go live 7/7; Community go live 7/8
- Initial roll-out may be unsettling
- Transition may be difficult for some staff
- Additional functionality will be rolled out over time
- Initial focus on functions to keep business moving
- Help with browser upgrades and password resets
- Troubleshoot problems and propose solutions
DCC Meeting Notes March 2013
1) Keyserver should be updated to version 7 client on all computers by summer. CIS will be pushing to managed machines. Version 7 will not run on OS 10.4 and below
2) Print Server migration did not go as well as planned. Solutions have been found for problem conversions and they are currently working with departments to fix remaining printers
3) MatLab renewal is coming up. An email will be sent out about new toolboxes
4) Please remember to fill out the software survey.
5) Endnote no longer supports concurrent licenses. CIS is in negotiations for the latest version.
6) CIS is finalizing a new standard image. It will be sent to DELL soon. Major revisions are making Chrome the default web browser and making System Restore turned on by default
7) IE10 is out, no testing has been performed with it yet. CIS is blocking on their managed OU’s. Can be added to your managed OU’s by request.
We have outgrown our current installation of Remedy and will be moving to Service Desk. We will be using the Out of Box install. There will not be as many customizations as the current remedy system. Hope to go live on June 23rd.
Highlights of new system
Web Based, no installable client
Templates for standardized entries
End users will file tickets through forms
Can update tickets through email
There will be ITIL training on campus in April/May timeframe. Training in the new remedy systems should be available in May/early June time frame.
Notes by Peter Mello
Announcements: Teri Lynn Thayer leaving Brown University after 23 years. To see the video of the festivities please click here. The password is TLT. Also, Mike Pickett will be retiring as Executive Vice president as if June 30, 2013. We wish them both the best and thank them for all their hard work.
David Sherry is now in his new office located at 169 Angell Street and invites you to come by and visit. He also wanted you to be aware that January was Data Privacy month! There was an event on the topic of Data Privacy on January 28th. Hope most of you attended!
Chris Grossi discussed about this month being Disaster Recovery month and that he wanted to send thanks to all of you out there helping on that project. He also mentioned that they are working on a version of VPN that will be compatible with Windows 8. That will be coming soon. Also, SEE for Macintosh clients is not yet ready for 10.8 ( Mountain Lion) Symantec is aware of the issue and they are working on a working version. No time frame for that just yet.
DELL was on board to talk about their new exciting product lines and to answer any questions we may have had. Aaron Sherman (account rep) and his hardware rep were there to hand out pizza and lots of Windows 8 love. They basically explained that Windows 8 is really Windows 7 under the covers. He spoke of Dell being a one stop shop for all our needs… not just for PC’s but software etc. He also showed us some of the new products coming out in 2013 and their views on Mobile Device Management . One of the new items shown was the Latitude 10- a tablet with some “oomph”. The Latitude 10E was lower priced version of the same product with a sealed battery case, no HDMI and less ports. The XPS 10 was a consumer product with Windows RT as the OS. It does not have domain access. Please note the XPS 10 has no legacy support. They also mentioned other computers in the XPS line, particularly the XPS 13, XPS 14 and XPS 15 and the new Dell 9010 all-in one. The XPS 12 is a tablet/laptop hybrid with full HD and comes with either an i5 or i7 processor. Another item mentioned was the Latitude 6430 ultrabook. Much thinner than most in its class and is 14” with Ethernet and VGA and weighs in at 3.3 lbs. The Dell Optiplex line was also discussed and it’s future. The 7010 will well be available into 2014. They also spoke of the replacement for the 7010 coming in Q3/4 of 2013.
There is no audio available this month due to the subject matter presented by Dell.
Thanks to all who attended.
Notes by Jesse Coutu
Audio can be found here.
- Showed the DCC presentations webpage
- Asked about the notes/audio – 10 people or so find them helpful
- No Chris Grossi
- Short list of announcements
- TechPlot 2008 shutting down on Christmas
- Nobody using it
- Software survey coming soon – will get email
- Going to convert responses to Qualtrix
- Windows 8
- Helpdesk reports getting questions about it
- Mostly works…VPN does NOT
- Huge backend upgrade to VPN, won’t be upgraded until at least winter break
- Printer Changes
- printserve.brown.edu to pprint – Scott can answer questions
- Sophos issues still
- Issue has been escalated
- Reinstalling client seems to fix the issue
- Sophos Home edition seems okay
- FilesA, FilesB, filesE, filesG all completed
- FilesC & FilesD everything is migrated, quotas updated, permissions haven’t been changed
- Scripts updated to point at DFS Root, not individual File Server
- Will allow to upgrade server in the future
- Normal permissions (NTFS) authenticated users – Full Control
- Quota options
- By the end of the week, project should be completed
- Identity Finder Scans – scans for personal identification information
- Testing to commence shortly
- Snapshot of LUN (backup)
- No action being taken, just to make everyone aware
- Elvis – Network Technologies
- Group that meets to discuss information security
- Started by Bob Fletcher and Patrick Laverty
- Collaborate with ISG on Awareness and Issues
- David Sherry is the voice of security
- Group is like the Eyes and Ears for David
- Survey for Training Options
- Possible training for students – Securing UNIX
- Website has link to survey, security blog postings, resources for security
- Presenting at NERCOMP
- Provide tools to take care of windows
- Standardized images
- Single windows image runs on a number of different hardware types
- Eliminate third-party imaging tools (Ghost)
- Use Open Source software where possible
- Build now to enable better things later
- Boot Services
- PXE booting for PC’s
- Boots to iPXE
- Install Linux
- Install Windows
- Windows PE (utilities)
- Numerous Windows Images available
- Windows 7 Standard Image is Best
- Instructions are on Google at WDS
- Things in the Standard Image
- Win 7 x64
- Office 2010
- Firefox ESR
- Goal is to be less vendor dependent
- Inside C:
- Support folder
- Has a bunch of scipts to make creating your own image easier
- Machine will run installs/boot/reboot multiple times
- Machine can be added to lookup file to get it’s specific name
- AD binding has warning about having “string passwords” for local accounts
- There is no way around this
- Administrator account can’t be used
- Windows PE – Utilites
- File Manager
- Hard Drive Wipe
- Archive Utility
- Smart HD Test
- gimagex – allows you to create .wim file
- virusscan – downloads latest Forefront virus definitions and runs/cleans
- PXE only works on the New Networks
- Incident is an outage or degradation of service.
- Want to have a defined process
- Duplicated effort
- Not reaching the right technical team
- What the customers want
- More and earlier communication
- More transparency
- The Process
- Incident is reported to Help Desk 3-4357 – email also
- The incident Manager is responsible for communication and the ticket
- Communications are automatically generated from templates
- Tech teams / service owner send updates by email
- For Service Owners
- If your service is down, call the help desk and let them know
- No need to reach out to tech teams
- For Tech Teams
- The tech teams will send an email with subject “Internal CIS Service Alert”
- Reply-All with new information
- Request bridge line if desired
- If you are experiencing a problem, check the blog / CIS website before reporting it
- Overhauling entire CIS website
- Should the website be called CIS or IT@Brown
- Need someone to be part of the CIS Website renovation
- Overhauling Remedy System – ServiceDesk
- Two types of tickets
- Service Request
- If you call helpdesk after hours, use option 0 to report incident.
- Problem ticket determines root cause
- Problems can cause many incidents
- RSS reader picks up blog posts
- There is also a twitter feed
Mike Pickett next month