Category Archives: Service Interruptions

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Service Issue Reported – EBSCO eBooks – Full Book Download Disabled

Service Issue Reported – EBSCO eBooks – Full Book Download Disabled

New incident: Investigating
We have discovered an issue which requires us to temporarily disable full eBook downloads. Users will not be able to download EBSCO eBooks or Audiobooks at this time. We will post updates as we learn more and apologize for the inconvenience.

Planned maintenance and service interruption: multiple library systems

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The library has scheduled an update and associated maintenance for the library catalog software on Tuesday, March 26 beginning at 10 am. This will require approximately eight hours of downtime for the library catalog and services tied to the software API. We chose this date to reduce the number of faculty, staff, and students affected by downtime.

We don’t expect the system to be down for more than eight hours, but we will send out an update should that time be extended for any reason. This update from version 3.4 to 4.2 will bring the library to the current release of this software and should resolve many outstanding issues.

Services interrupted include:

  • Requesting/paging items from any library or the Library Annex will be delayed
  • Patron records may not immediately reflect item returns and checkout
  • BorrowDirect requests will not work, but ILLiad will remain online
  • Classic Josiah will be down. Patrons will still be able to search ‘New’ Josiah though item availability information will not populate
  • Any link using josiah.brown.edu from Canvas, syllabi, various content management systems, or other communications will not work during downtime

Thank you for your patience and understanding while we work to improve services and facilitate world-class, innovative research.

Planned system outage

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The Library will be updating one of its core servers on Thursday morning, March 21. You may see instability in some Library services for a brief period of time. All buildings will remain open and all in-person services will continue to operate normally during the system update.

Link resolver and JournalFinder maintenance

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ProQuest is planning a data center migration and associated downtime for a number of assets that impact the library’s services. This does not affect ProQuest content or databases, but will cause significant disruption to some of the the connectors between systems like the link resolver and Journal Finder.

Downtime begins
Friday, February 8, 2019
8:00 pm EST.

Services should be back online by Saturday, February 9 at 8:00 pm EST.

Services unavailable during downtime:

E-Journal Portal (Journal Finder)
360 Link (our link resolver; API used for services like easyAccess, and interactions with OpenURL)

Staff and patron-facing applications will be unavailable for up to 24 hours, although we do not expect the migration to take the full time. Josiah and Josiah Classic will remain available.

Library Paging Service Down

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The single-sign-on service (SSO) for Josiah that is hosted by Innovative is down.  This has been reported as an urgent problem.
Losing SSO means graduate / med / faculty patrons cannot page items from the Rock until service is restored.
In the meantime, users can request most materials from the Annex using the Blacklight discovery service (https://search.library.brown.edu) or login using the Affiliate login (name & barcode).

Eresources Outages April 3, 2018 – NYT Registration and JAMA

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New registrations for the NYT Academic Pass are currently not being accepted.  Already registered users should have no problems using their accounts and accessing their NTY accounts.  We are working on fixing the issue.

JAMA is currently unavailable.  The vendor has been notified and is working towards a resolution to the problem.

Please check back here for updates, and thank you for your patience while we resolve these issues.